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HASHI Smart Pet Solutions

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FAQ

Frequently Asked Questions

Find answers to common questions about our products and services.

What types of cat water fountains does HASHI manufacture?

HASHI manufactures two main types of cat water fountains: smart pet water fountains and basic pet water fountains. Smart models can offer sensor, timer, and continuous-flow modes depending on the model. Basic models do not include a battery and operate when connected to a power source.

What is the difference between a smart pet water fountain and a basic model?

Smart models can include a rechargeable battery and multiple operating modes, including sensor mode, timer mode, and continuous mode. Basic models do not include a battery and operate when connected to a power source. Exact functions and specifications depend on the model.

What operating modes are available on HASHI smart pet water fountains?

HASHI smart pet water fountains can support three operating modes: sensor mode, timer mode, and continuous mode. The available modes depend on the specific model.

How does the sensor mode work on a HASHI smart pet water fountain?

In sensor mode, when an object or pet passes within approximately 1.2–1.5 meters of the fountain and is within an approximately 120-degree detection range, the fountain activates and dispenses water for approximately 15 seconds.

What sensor technologies are used in HASHI smart pet water fountains?

HASHI smart pet water fountains can use either radar sensing or infrared sensing, depending on the product model.

What is the detection range of the smart pet water fountain?

The typical detection distance is approximately 1.2–1.5 meters, with an approximately 120-degree detection range. The exact sensing performance depends on the product model and sensing technology.

How long does the water fountain run after detecting a pet?

In sensor mode, the fountain normally dispenses water for approximately 15 seconds after detecting an object or pet within the specified sensing range.

How does timer mode work on a HASHI smart pet water fountain?

In timer mode, the fountain automatically dispenses water for approximately 15 seconds every 15 minutes.

How does continuous-flow mode work?

Continuous mode keeps the water flowing continuously. This mode requires the fountain to be connected to an external power source.

Can continuous-flow mode run on battery power?

No. Continuous-flow mode requires external power and must be used while the fountain is connected to a power source.

What battery capacities are available for HASHI smart pet water fountains?

Depending on the model, HASHI smart pet water fountains can use rechargeable batteries with capacities ranging from approximately 2600mAh to 5200mAh.

Does the basic pet water fountain have a battery?

No. The basic model does not include a battery. It operates when connected to an external power source.

What water tank capacities are available for HASHI pet water fountains?

HASHI pet water fountains are available in different water tank capacities, typically including 2L, 2.5L, 3L, 3.2L, 3.5L, and 8L. The exact capacity depends on the specific product model.

Which HASHI water fountain is suitable for large dogs?

The 8L water fountain is designed for larger dogs. Other models are available in capacities from approximately 2L to 3.5L.

Can HASHI provide different water tank capacities for different markets?

HASHI has multiple water fountain models with different tank capacities. The available capacity depends on the product design and selected model. Custom product requirements can be discussed for OEM and ODM projects.

What materials are available for HASHI pet water fountains?

HASHI pet water fountains can be manufactured using 304 stainless steel, plastic, or ABS, depending on the specific product model.

How quiet are HASHI pet water fountains?

The operating noise level is typically below 30 dB, depending on the specific product model and operating conditions.

Are HASHI pet water fountains suitable for both cats and dogs?

Yes. HASHI manufactures pet water fountains for cats and dogs, with different capacities and configurations for different pet sizes and usage requirements. The 8L model is suitable for larger dogs.

Is the battery compartment waterproof?

The battery compartment has water-resistant protection, but it should not be completely submerged in water.

How should the battery compartment be cleaned?

The battery compartment should not be completely immersed in water. If cleaning is required, wipe it with a damp cloth.

Can the other parts of the pet water fountain be washed?

Yes. The other washable components can be cleaned. The exact washable parts depend on the specific product configuration.

Can HASHI pet water fountain components be cleaned in a dishwasher?

The washable components can generally be cleaned in a dishwasher according to the product configuration. The battery compartment must not be completely immersed in water and should be cleaned with a damp cloth.

What is the standard warranty period for HASHI pet water fountains?

The standard after-sales period is typically one year.

What happens if a pet water fountain fails during the warranty period?

If a product develops a fault during the one-year after-sales period, HASHI normally provides repair support or replacement components, depending on the specific issue and product model.

Does HASHI offer OEM and ODM services for pet water fountains?

Yes. HASHI offers both OEM and ODM services for pet water fountains.

What does ODM customization include?

ODM support can include packaging customization and logo printing. For packaging, HASHI can provide a packaging dieline or cutting template so the customer can create the artwork based on the supplied template.

Can I add my own logo to a HASHI pet water fountain?

Yes. Logo printing is available for customized orders. The logo is normally printed on the water tank body, depending on the product structure and selected model.

Do I need to approve a sample before mass production?

Yes. For customized products, sample approval is normally completed before mass production. This allows the customer to confirm the agreed product and packaging specifications before a larger production order begins.

What is the difference between OEM and ODM cooperation with HASHI?

ODM is generally based on an existing HASHI product or development solution, with customization such as branding and packaging. OEM is a fully customized development and manufacturing service based on the customer's concept or requirements. Under the agreed OEM project terms, the customer owns the customized product.

Can HASHI develop a new pet water fountain based on my idea?

Yes. HASHI provides OEM product development based on customer ideas or requirements. Customers can provide a concept, functional requirements, appearance direction, or market requirements, and HASHI can develop and manufacture the product accordingly.

Does HASHI offer exclusive distribution or product agency arrangements?

Yes. HASHI can provide selected regional, market, and platform-based distribution or exclusivity arrangements. These arrangements are generally considered when a product or customer reaches a certain level of sales or market development. Specific requirements should be discussed with HASHI's sales team.

Can one company receive exclusive sales rights for a HASHI product?

Potentially, depending on the product, market, sales performance, territory, platform, and cooperation conditions. Regional or platform-specific exclusivity can be discussed with qualified B2B customers on a case-by-case basis.

Is HASHI a pet water fountain manufacturer or a trading company?

HASHI is a smart pet device manufacturer with its own manufacturing capabilities. The company manufactures pet water fountains and related pet products and also produces core components such as water pumps and filters.

Who does HASHI manufacture pet water fountains for?

HASHI primarily serves B2B customers such as pet product brands, Amazon sellers, wholesalers, distributors, retailers, and private-label businesses.

Can HASHI supply both standard and customized pet water fountains?

Yes. HASHI can provide standard product models as well as customized OEM and ODM solutions. Customers can select existing models or discuss customization of branding, packaging, product configuration, and new product development.

What should buyers know before sourcing a pet water fountain from HASHI?

HASHI offers basic and smart pet water fountains with different capacities, materials, power configurations, and operating modes. Smart models can support sensor, timer, and continuous-flow modes, with battery options from approximately 2600mAh to 5200mAh. Sensor models can use radar or infrared sensing, with a typical detection range of approximately 1.2–1.5 meters and an approximately 120-degree detection range. Water tank options typically range from 2L to 8L, with the 8L model designed for larger dogs. Materials include 304 stainless steel, plastic, and ABS, and operating noise is typically below 30 dB. HASHI also supports OEM, ODM, packaging customization, logo printing, sample approval, and selected regional or platform distribution arrangements for B2B customers.

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