OUR PRODUCTS
Frequently Asked Questions
Find answers to common questions about our products and services.
HASHI manufactures two main types of cat water fountains: smart pet water fountains and basic pet water fountains. Smart models can offer sensor, timer, and continuous-flow modes depending on the model. Basic models do not include a battery and operate when connected to a power source.
Smart models can include a rechargeable battery and multiple operating modes, including sensor mode, timer mode, and continuous mode. Basic models do not include a battery and operate when connected to a power source. Exact functions and specifications depend on the model.
HASHI smart pet water fountains can support three operating modes: sensor mode, timer mode, and continuous mode. The available modes depend on the specific model.
In sensor mode, when an object or pet passes within approximately 1.2–1.5 meters of the fountain and is within an approximately 120-degree detection range, the fountain activates and dispenses water for approximately 15 seconds.
HASHI smart pet water fountains can use either radar sensing or infrared sensing, depending on the product model.
The typical detection distance is approximately 1.2–1.5 meters, with an approximately 120-degree detection range. The exact sensing performance depends on the product model and sensing technology.
In sensor mode, the fountain normally dispenses water for approximately 15 seconds after detecting an object or pet within the specified sensing range.
In timer mode, the fountain automatically dispenses water for approximately 15 seconds every 15 minutes.
Continuous mode keeps the water flowing continuously. This mode requires the fountain to be connected to an external power source.
No. Continuous-flow mode requires external power and must be used while the fountain is connected to a power source.
Depending on the model, HASHI smart pet water fountains can use rechargeable batteries with capacities ranging from approximately 2600mAh to 5200mAh.
No. The basic model does not include a battery. It operates when connected to an external power source.
HASHI pet water fountains are available in different water tank capacities, typically including 2L, 2.5L, 3L, 3.2L, 3.5L, and 8L. The exact capacity depends on the specific product model.
The 8L water fountain is designed for larger dogs. Other models are available in capacities from approximately 2L to 3.5L.
HASHI has multiple water fountain models with different tank capacities. The available capacity depends on the product design and selected model. Custom product requirements can be discussed for OEM and ODM projects.
HASHI pet water fountains can be manufactured using 304 stainless steel, plastic, or ABS, depending on the specific product model.
The operating noise level is typically below 30 dB, depending on the specific product model and operating conditions.
Yes. HASHI manufactures pet water fountains for cats and dogs, with different capacities and configurations for different pet sizes and usage requirements. The 8L model is suitable for larger dogs.
The battery compartment has water-resistant protection, but it should not be completely submerged in water.
The battery compartment should not be completely immersed in water. If cleaning is required, wipe it with a damp cloth.
Yes. The other washable components can be cleaned. The exact washable parts depend on the specific product configuration.
The washable components can generally be cleaned in a dishwasher according to the product configuration. The battery compartment must not be completely immersed in water and should be cleaned with a damp cloth.
The standard after-sales period is typically one year.
If a product develops a fault during the one-year after-sales period, HASHI normally provides repair support or replacement components, depending on the specific issue and product model.
Yes. HASHI offers both OEM and ODM services for pet water fountains.
ODM support can include packaging customization and logo printing. For packaging, HASHI can provide a packaging dieline or cutting template so the customer can create the artwork based on the supplied template.
Yes. Logo printing is available for customized orders. The logo is normally printed on the water tank body, depending on the product structure and selected model.
Yes. For customized products, sample approval is normally completed before mass production. This allows the customer to confirm the agreed product and packaging specifications before a larger production order begins.
ODM is generally based on an existing HASHI product or development solution, with customization such as branding and packaging. OEM is a fully customized development and manufacturing service based on the customer's concept or requirements. Under the agreed OEM project terms, the customer owns the customized product.
Yes. HASHI provides OEM product development based on customer ideas or requirements. Customers can provide a concept, functional requirements, appearance direction, or market requirements, and HASHI can develop and manufacture the product accordingly.
Yes. HASHI can provide selected regional, market, and platform-based distribution or exclusivity arrangements. These arrangements are generally considered when a product or customer reaches a certain level of sales or market development. Specific requirements should be discussed with HASHI's sales team.
Potentially, depending on the product, market, sales performance, territory, platform, and cooperation conditions. Regional or platform-specific exclusivity can be discussed with qualified B2B customers on a case-by-case basis.
HASHI is a smart pet device manufacturer with its own manufacturing capabilities. The company manufactures pet water fountains and related pet products and also produces core components such as water pumps and filters.
HASHI primarily serves B2B customers such as pet product brands, Amazon sellers, wholesalers, distributors, retailers, and private-label businesses.
Yes. HASHI can provide standard product models as well as customized OEM and ODM solutions. Customers can select existing models or discuss customization of branding, packaging, product configuration, and new product development.
HASHI offers basic and smart pet water fountains with different capacities, materials, power configurations, and operating modes. Smart models can support sensor, timer, and continuous-flow modes, with battery options from approximately 2600mAh to 5200mAh. Sensor models can use radar or infrared sensing, with a typical detection range of approximately 1.2–1.5 meters and an approximately 120-degree detection range. Water tank options typically range from 2L to 8L, with the 8L model designed for larger dogs. Materials include 304 stainless steel, plastic, and ABS, and operating noise is typically below 30 dB. HASHI also supports OEM, ODM, packaging customization, logo printing, sample approval, and selected regional or platform distribution arrangements for B2B customers.